Frequently Asked Questions
Can I change an order?
Email support@buyverseplace.com promptly with your order number and requested correction. Changes after processing or dispatch may not be possible.
What is your return policy?
Read our refund policy for eligibility and instructions. Change-of-mind conditions do not remove rights under applicable consumer law. Contact us if an item is faulty, damaged or incorrect.
How can I contact BuyVerse?
Email support@buyverseplace.com or use our contact form. Include your order number if your question concerns an order.
When will my order arrive?
Processing is 1–3 business days. Estimated delivery is 5–18 business days for New Zealand and 7–20 business days internationally. Peak periods, customs and carriers can affect timing. See our shipping policy.
How do I choose a size?
Use the measurements for the specific product. Sizes can differ between styles and suppliers. See our size guide, and contact us before ordering if measurements are missing.
Which payment methods can I use?
The payment options available for your order are shown at checkout. Check the displayed currency and final total before paying.
What if my item is damaged or incorrect?
Contact support@buyverseplace.com with your order number and details of the issue. Include photos where possible so we can investigate. Applicable consumer rights are not limited to change-of-mind return conditions.